Automotive Service Advisor
Company: Bob Pion Buick GMC
Location: Chicopee
Posted on: February 13, 2026
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Job Description:
Job Description Job Description Job Description: Automotive
Service Advisor If you believe Customer Service is a true craft one
built on charisma, communication and thorough product knowledge -
we want to talk to you! As a Service Advisor you will be
responsible to meet and greet service customers promptly in a
professional and courteous manner. Inspect vehicle and refer to
service history to accurately identify and verify customer’s
service needs. Promote the sales of appropriate services, parts,
and accessories by thoroughly understanding the product and
associated service requirements. Provide accurate cost and time of
completion estimates for the services recommended, communicate and
get proper authorization from customers. Check on progress of
services to vehicles throughout the day and contact customer to
communicate and receive approval regarding any changes in the
cost-estimate, promised time of delivery or recommended services.
Administer new and used vehicle warranty repairs in accordance with
manufacturer warranty guidelines. Confirm service appointments by
telephone the day before the customer is scheduled to arrive and
conduct post-repair follow up. Inspect vehicles prior to each
customer delivery to ensure vehicles services and/or repairs are
performed correctly and communicate the results with the customer.
Meet requirements of the state and federal law for automobile
repair and consumer protection. Demonstrates behaviors consistent
with the Company’s Values in all interactions with customers,
co-workers and vendors. Job Requirement:Two or more years of
previous experience as a service advisor. High school diploma or
equivalent. Valid driver license in the state that you will work
and a good driving record. Great attitude with high-energy
personality. Excellent customer service skills. Professional
appearance and work ethic. Ability to work well in a process driven
environment. Outstanding communication skills in both verbal and
written. Benefits include a lucrative compensation plan, paid time
off, medical, and employee vehicle purchase program. Its Time To
Make The Most Important Move Of Your Career! When you join our
organization, you'll enjoy comprehensive training, competitive
compensation, and unparalleled benefits. Simply put, you'll
experience the best that a career in the automotive industry has to
offer. The above statements are intended to describe the general
nature and level of the work being performed by people assigned to
this work. This is not an exhaustive list of all duties and
responsibilities. We reserve the right to amend and change
responsibilities to meet business and organizational needs as
necessary. We are an Equal Opportunity Employer and a drug free
workplace. We Would Really Like To Hear From You! Apply By Clicking
The 'Apply Now' Button
Keywords: Bob Pion Buick GMC, New Britain , Automotive Service Advisor, Customer Service & Call Center , Chicopee, Connecticut
