Service CSR
Company: Paraco Gas Corp
Location: Shirley
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Position Summary: The Service
CSR supports our service team in ensuring Paraco is able to provide
memorable, positive and engaging customer support to all customers
in a timely manner. As a Service CSR you will be responsible for
customer communications; triage each situation in order to
determine the best resolution to maintain customer satisfaction.
This role reports directly to the Director of Service operations.
Key responsibilities and essential job functions include, but are
not limited to: Answer incoming phone calls, including dedicated
emergency line, in a pleasant & professional manner with the goal
of no call going unanswered. Correspond with customers; emails,
phone and in person regarding service related issues, billing and
scheduling. Researching account detail and history and coordinating
with all related departments to be sure to provide best solution
for customer and Paraco. Enter accurate and complete data into
system logs. Continue follow up on open issues and keeping service
manager informed of escalation required. Follow related processes
and complete accurate paperwork for clear understanding of next
steps and closing of open items. Daily dispatching of calls to
service techs Scan documents to system and maintain service files.
Receive payments from customers; enter transactions on accounts,
create receipts, post daily dealer tickets. Weekly deposits of
customer receipts, posting to accounts and logging account Desired
skills and experience: High school diploma or general education
(GED). At least one year of related customer service / customer
interaction experience and/or training. Communicating clearly and
professionally while documenting each call. A strong work ethic
with a team-player mentality. Ability to speak effectively with
residential and business customers, colleagues and vendors.
Reading, comprehending and explaining documents. Adding and
subtracting, multiplying and dividing in all units of measure and
computing percentages. Basic desktop systems: Microsoft Office,
10-key calculators and data entry skills. Schedule is Monday to
Friday, with a willingness and capability to work a flexible
schedule (including weekends and overtime) when needed. Monday-
Friday 8-4:30 PM
Keywords: Paraco Gas Corp, New Britain , Service CSR, Customer Service & Call Center , Shirley, Connecticut
