Community & Guest Services Manager

Company: American Alpine Club
Location: Gardiner
Posted on: February 24, 2026

Job Description:

Job Description Job Description Salary: $21 - $25 / hour, based on experience Sam Pryor Shawangunk Campground Community & Guest Services Manager Location: Gardiner, NY Compensation: $21 - $25 / hour, based on experience Duration: April - November (Full-Time Seasonal, 40 hours weekly) FLSA Code: Non-Exempt Organization Size: 20 - 35 people Facility Size: 3 people Reports To: Lodging Director Benefits: Wellness Benefit, Healthcare Stipend, PTO & Sick Time, Return Bonus, Pro Deals, AAC Membership, Free Housing The AAC has one opening for the Community & Guest Services Manager position at the Sam Pryor Shawangunk Gateway Campground for the 2026 season. This position is full-time, seasonal, from Mid-April through Mid-November of each year. Guest Services & Public Relations: Check-in guests and collect fees Provide campground information to guests Promote and sell merchandise Monitor the campground email daily for timely communication Assist in local storytelling initiative to amplify voices on the national level Facilitate new and existing community programming events by engaging with the local community, submitting requests to the Lodging Director where appropriate. Maintenance and Housekeeping Monitor the plumbing systems and electrical systems, reporting any issues to the Facility & Grounds Manager Monitor for animal and pest control, reporting any issues to the Facility & Grounds Manager Clean the shower-house and pavilion regularly. Assist in the maintenance of the grounds and general landscaping where appropriate Keep the campground free of trash and other debris Ability to execute minor repairs and use simple power tools Maintain good condition of staff housing Management Promote a positive working environment for all campground staff. Maintain a positive working relationship with all Mohonk Preserve staff Collaborate with the Facility & Grounds Manager to successfully operate the campground. Manage Campground Assistant to ensure daily tasks are completed. Have familiarity with the agreement between the AAC and the Mohonk Preserve in order to satisfy necessary reporting requirements and responsibilities. Participate in daily accounting, monthly deposits, inventory, expense and reimbursement tracking as required Campground Managers are expected to function in support of and at the direction of the Lodging Director. Qualifications Passion for the mission of the American Alpine Club Are able to communicate effectively among a diversity of lived experiences and identities Are able to represent the AAC in a professional manner at all times Have experience with guest or client services Have an acute attention to detail Are competent with Google Suites Are creative and eager to learn and grow new skills Are at least 21 years of age Preferred: CPR / First Aid / AED Training Environment 70% administrative / guest services utilizing GSuites, Slack, Zoom, etc. 30% physical How to Apply All who love the AAC mission are encouraged to apply, including people of color, Black, Indigenous, transgender, and non-binary individuals. Apply online. No phone calls please. Cover letters are strongly encouraged. Priority will be given to applicants who apply by Monday February 2, 2026. The AAC is an equal opportunity employer. Your gender, religion, sex life, skin color, first language, and size and ability of your body do not factor into employment decisions here. Neither do your friends in high places. If you love our mission and are good at what you do, come as you are. Priority Hiring The American Alpine Club values the contributions of our seasonal staff and prioritizes rehiring team members who have demonstrated strong performance and remain in good standing. Returning staff in good standing will be given first consideration during the hiring process. Secondary priority will be given to new applicants who submit their application by Monday, February 2, 2026. Applications received after this date will be reviewed as positions remain available. Please note that no applicants will be contacted regarding their status prior to the February 2, 2026 priority deadline. About the Samuel F. Pryor III Shawangunk Gateway Campground In 2006, the Mohonk Preserve, New York State Office of Parks, Recreation, and Historic Preservation, the Palisades Interstate Park Commission, and the American Alpine Club partnered together to create a campground near the popular Shawangunks climbing area. Construction was completed in 2014 by The Palisades Interstate Park Commission, and now The American Alpine Club and The Mohonk Preserve operate and manage 50 campsites and 6 vehicle sites, all within a stone's throw of miles of world-class rock climbing. About the AAC Founded in 1902, the American Alpine Club (AAC) is a 501(c)(3) nonprofit organization committed to providing climbers with resources that advance knowledge, inspiration, and advocacy. Through our rescue benefit and medical expense coverage, climbing and grief grants, campgrounds, and discounts, we are committed to empowering our members. We share knowledge and inspiration through the American Alpine Journal, Accidents in North American Climbing, and preserving climbing history in the AAC Library and Archives. Finally, we advocate for our members and the places we climb by breaking down barriers to climbing and seeking to preserve our climbing landscapes and public lands nationally and locally. At the AAC, we are connected through our passion for climbing. United We Climb.

Keywords: American Alpine Club, New Britain , Community & Guest Services Manager, Customer Service & Call Center , Gardiner, Connecticut