HVAC Field Service Technician

Company: Broad U.S.A., Inc.
Location: Hackensack
Posted on: January 21, 2026

Job Description:

Job Description Job Description Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance About us: BROAD U.S.A. is a privately held company headquartered in Hackensack New Jersey. Relying on our innovative and environmental-friendly technologies, BROAD U.S.A. supplies non-electric central air conditioning powered by hot water, steam, waste/process heat or natural gas. We are committed to optimizing energy efficiency for clients in Commercial, Industrial and Government markets, and to greatly reducing our customers carbon footprint. BROAD also specializes in Air Purification, Filtration and Ventilation (ERV) systems. About the role : We are seeking an HVAC Field Service Technician to service HVAC equipment and systems for maintaining cooling, heating, and ventilation to buildings and facilities throughout but not limited to the New York Tri-State area. Responsibilities: Perform preventative maintenance, diagnosis and repair for HVAC system Provide technical support for new chiller installation, startup and commissioning Demonstrate and train customers how to use their system properly Create and build strong relationships with customers, provide remarkable service, and surpass customers expectations Communicating with customers and managers regarding service findings is essential, ensuring customer satisfaction. Keep track of service calls Represent the company by serving as the direct customer contact for our products and equipment, ensuring customer satisfaction by identifying, diagnosing and repairing equipment and systems at customers location. Display team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires, including occasional overnight work Keep the management team in loop about customers satisfaction, any potential sales opportunities and any recurring problems Other tasks as assigned Possess and respect a safety-first attitude Qualifications: US work authorization A High School Diploma or equivalent is required, and typically 2 plus years of experience in HVAC. Technical School or formal training is preferred. This position is highly physical and requires regular use of hands, stooping, kneeling and climbing ladders. It requires employees to regularly lift and/or move up to 10 lbs., frequently lift and/or move up to 40 lbs. and occasionally lift and/or move more than 40 lbs. This role may involve exposure to variable weather conditions, moving mechanical parts, heights, noisy operating equipment and other variable environmental conditions based on location Strong organizational skills, positive attitude and an ability to learn and grow quickly Must be capable of working independently or in a team Confident, articulate and professional speaking abilities. Ability to travel and work overtime/weekend as needed Ability to review plans, diagrams and flow charts Demonstrate a high level of trouble shooting skills, critical thinking and problem solving skills A general knowledge of electronics is required Valid drivers license and clean DMV record Strong knowledge of relative safety standard/good practice and willingness to use PPE EPA certification and OSHA certification preferred Compensation: Competitive salary Medical/dental/vision insurance Retirement plan BROAD U.S.A. is an equal opportunity employer

Keywords: Broad U.S.A., Inc., New Britain , HVAC Field Service Technician, Engineering , Hackensack, Connecticut