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Quality Improvement Coord / Quality Management

Company: Hartford HealthCare
Location: New Britain
Posted on: April 30, 2021

Job Description:

Description Job Schedule: Full TimeStandard Hours: 40Job Shift: Shift 1Shift Details: Work where every moment matters. Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.Department Description:The quality management department is part of the system support office, responsible for quality and safety performance including all required regulatory and public measures reporting (CMS), balanced score care initiatives, HAI prevention. This department provides oversight and governance for the Quality Assessment and Performance Improvement mandates for CMS- CoPS, and Joint Commission. Additionally, the team provides subject matter expertise in quality and data analytics, improvement, regulatory readiness (measures, dashboard and analysis); Supports councils and clinical care redesign initiatives. Coordinates the processes of monitoring, measuring and assessment of patient care and support systems to achieve high quality, safe, cost effective healthcare.Position Summary:Oversees projects while assisting clinical and non-clinical team members make improvements to patient care, safety, efficiency and customer service. Takes an active role in helping departments standardize safe practice patterns. Promotes compliance with regulations by working with organization's staff & Medical staff to develop practices, peer review, quality, and safety efforts that are relevant. Facilitates project teams as well as organizational department efforts to improve systems and process within the organization. Coordinates all data requirements, including clinical record abstraction, for the ongoing evaluation of facility performance on defined, priority clinical indicators. Position Responsibilities:- Acts as a Performance Improvement liaison and resource for departmental clinical leadership and front-line staff in establishing a comprehensive department based quality assessment and performance improvement plan. Assists with the development of dashboards and educates constituents regarding performance improvement tools and techniques e.g. PDSA methodology.- Utilizes internal and external data to identify issues and trends that have an impact on patient safety and quality of care. Collaborates with organizational leadership and front-line staff in formulating plans to address identified concerns. - Synthesizes data with clinical knowledge and recommends strategies to improve clinical performance and enhance patient safety.- Performs all activities for the purpose of monitoring quality of care in order to meet internal facility objectives, as well as external accreditation and regulatory requirements.- Participates in and/or leads designated performance improvement teams as indicated and in accordance with the organization's strategic priorities e.g. population specific core measures teams, readmission reduction, reduction of preventable harm, etc. - Performs quality monitoring activities necessary to support clinical and administrative staff with ongoing evaluation of processes and outcomes of care. - Functions as a departmental resource for computer software systems necessary for collection and transmission of data for public reporting and national benchmarking.- In collaboration with department director and other performance improvement staff, acts as a liaison during external agency reviews e.g. Department of Public Health, Joint Commission, etc---.- Participates in ongoing educational programs necessary to develop and maintain skills and knowledge required for departmental activities, including quality and performance improvement theory, patient safety concepts, statistical processes, project coordination, and accreditation /regulatory requirements.- Understands and complies with HIPAA regulations as applied to all performance improvement functions.- Other responsibilities assigned as appropriate.Qualifications * Connecticut R.N. licensure required. * Strong patient advocate. Minimum of 5 years clinical experience. * Strong leadership skills, attention to detail and excellent communication skills. Experience with database/spreadsheets. * Ability to maintain confidentiality.* B.S.N. preferred. * Previous quality and or regulatory experience helpful, but will train. * Supervisory and staff education experience preferred. * Demonstrated ability to function independently. * Strong organizational, interpersonal and customer service skills. * Knowledge of group process and team leading skills. * Knowledge of quality improvement methods, tools, and techniques. * Knowledge of statistical control tools. We take great care of careers.With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Keywords: Hartford HealthCare, New Britain , Quality Improvement Coord / Quality Management, Executive , New Britain, Connecticut

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