Director of Throughput & Resource Optimization

Company: Hartford HealthCare Medical Group
Location: New Britain
Posted on: May 23, 2023

Job Description:

Director of Throughput & Resource Optimization Description Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

The Hospital of Central Connecticut is an acute-care community teaching hospital providing comprehensive inpatient and outpatient services in general medicine and surgery, as well as a wide variety of specialties. Staffed by our talented team of leading professionals, The Hospital of Central Connecticut provides a wide array of services throughout the region, caring for patients from birth through the end of life.

In collaboration with the Care Logistics Center (CLC) and Central Region leadership, the Director of Throughput and Resource Optimization is responsible for maintaining operational flow between all admission sources and inpatient services, and is accountable for developing and maintaining systems that maximize patient access and throughput, in an effort to optimize clinical and financial outcomes. Responsibilities include but, are not limited to the following:
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• Coordinates patient throughput from all points of entry to facilitate overall hospital patient flow by collaborating with the medical staff and other members of the interdisciplinary team, and CLC, in the coordination, organization, and planning of patient movement across the hospital.
• Participates in defining and developing strategic and operational objectives to improve patient flow in support of HHC strategic initiatives and mission. Acts as a change agent and manages organizational change efforts to ensure operational effectiveness
• Collaborates with hospital staff, case coordination, physicians, front line staff and external partners to define, reduce, and eliminate any barriers to patient throughput. Works in partnership with all cross-continuum areas to optimize transitions of care throughout the HHC enterprise and external community. Facilitates Central Region daily bed huddles and is the point person for Central Region, partnering with the Care Logistics Center.
• Provides communication, direction, and guidance to healthcare providers in the achievement of optimal patient flow throughout the hospital. Develops and implements policies, procedures, guidelines, initiatives and tools related to throughput.
• Develops, maintains, and improves systems for monitoring and managing patient flow to maximize patient access and minimize delays. Monitors bed capacity, staffing beds and the demand for beds daily and communicates an action plan for patient movement. Monitors OR and Procedural schedules every day and partners with CLC and rest of organization to facilitate most appropriate placement for all patients.
• Responsible for the administrative oversight of patient flow and staffing resource allocation throughout the inpatient areas; ensures effective utilization of staff resources to meet established goals and objectives. Actively rounds on clinical units to assess patient flow issues and identify barriers to timely transitions and works to resolve.
• Collects and analyzes data related to patient flow, reports findings, and develops action plans in accordance with best practice for patient flow. -
• Is the point of escalation for throughput barriers, including procedure and testing delays impacting clinical progression and patient flow. Provides leadership in surge planning for hospital and supports surge planning across the hospital system.
• Develops and manages the operational budget for area of responsibility; identifies resources required to achieve agreed upon goals and advocates for them during resource allocation. Accountable for operating priorities while maintaining fiscal responsibility.
• Actively supports, promotes, and role models customer service standards and ensures that patient, family and customer experience expectations are met or exceeded.
• Promotes positive service relationships with patients and families, physicians, and staff throughout HH, as well as across the health care community to ensure exceptional patient experience through patient centered initiatives and high levels of customer service. Qualifications Experience:
  • A minimum of (10) years of increasingly responsible healthcare leadership experience required with a proven track record in patient flow initiatives.
  • Organizational leadership required. Education:
    • Current licensure to practice as Physician Assistant or Advanced Practical Nurse in the State of CT. -Knowledge, Skills and Ability Requirements -
      • Established reputation as a leader, consultant, and expert spokesperson for patient flow and throughput
      • Excellent Communication skills to lead, coach and mentor others and manage change efforts related to patient flow
      • High level of analytical ability and exceptional ability to problem solve is required
      • Emergency Department, Inpatient and/or ICU experience is required.
      • Ability to navigate complex systems
      • Strong presentation skills
      • Ability to lead through influence
      • Ability to work in a highly matrixed environment
        
        We take great care of careers.
        
        With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. We could tell you more, but why not let our team members handle it? Hear what these Hartford HealthCare employees have to say about working here, in their own words.

Keywords: Hartford HealthCare Medical Group, New Britain , Director of Throughput & Resource Optimization, Executive , New Britain, Connecticut