Director of Operations - full-time - 1st shift - Mon-Fri

Company: Community Mental Health Affiliates, Inc. (CMHA)
Location: New Britain
Posted on: May 3, 2025

Job Description:

Community Mental Health Affiliates, Inc. (CMHA) is a private non-profit treatment provider headquartered in New Britain, with seven locations throughout the city and in Waterbury. We partner with clients and the community to promote recovery from mental illness and substance use, treating more than 7,500 adults and children each year. CMHA is Connecticut's first fully Joint Commission accredited Behavioral Health Home and is a SAMHSA Certified Community Behavioral Health Clinic (CCBHC). Visit cmhacc.org to learn more.Internal mobility and career pathing is a focus at CMHA with many employees growing from individual contributors to leaders.CMHA is looking to hire a Director of Operations. This position will be located at 233 Main St. New Britain, CT 06051. Monday - Friday 8:30am - 4:30pm.Compensation Range: Starting rate of pay is $98,000.Compensation for each position is determined not only by years of relevant experience, education, and skills, but also by maintaining internal pay equity. CMHA also takes into consideration our benefits and paid time off package to provide a well-rounded and competitive approach to the applicant's overall compensation.Position Summary: The Director of Operations is responsible for providing administrative leadership toward the development and effective management of the organization's operations. The Director of Operations will oversee the day-to-day business operation, ensuring efficiency, cost-effectiveness, and smooth functioning by planning, directing, and coordinating operational activities across various departments. The Director of Operations will work collaboratively with clinical/program staff as well as with other members of CMHA leadership, DMHAS, DCF, DOC, and other external entities to achieve efficient, timely and clinically indicated care consistent with program goals and agency mission. The Director of Operations will manage the departments in compliance with agency directives and initiatives by utilizing Key Performance Indicators and other data to maintain fidelity with funder's models, licensing regulations and payer's requirements.Responsibilities:

• Drive critical innovation operations functions, including planning, budgeting, and reporting, to enable revenue-generating solutions in partnership with senior and executive leaders.
• Lead cross-functional coordination to streamline workflows and enhance effectiveness in processes and systems.
• Evaluate and recommend cost-effective EHR and IT system solutions to improve efficiency, overseeing second level implementation within set deadlines.
• Implement standardized processes to enhance the efficiency of client service teams and optimize performance across the organization.
• Establish collaborative relationships with program and administrative leaders to align goals and improve operational efficiency, while regularly reviewing and updating policies to support organizational growth.
• Supervise and manage staff from different departments to ensure seamless collaboration and coordination while focusing on resource allocation, performance management, and career development.
• Evaluate the efficiency of existing business procedures and implement improvements to optimize productivity utilizing six sigma and lean strategies.
• Review operations' effectiveness by conducting and documenting audits that measure objectives, develop, and monitor plans of corrections when those objectives have not been achieved.
• Distribute people and time according to priorities; determine how to best utilize staff and resources efficiently and effectively to accomplish a task or project to improve coordination and productivity.
• Ensure proper documentation of critical incidents and investigates and reports incidents to appropriate state and/or federal agencies, as needed.
• Provide second level of oversight to performance improvement efforts including clinical record reviews, outcome management, compliance, accreditation and outcome measurement for state and federal grants.
• Identify operational inefficiencies, analyze problems in a systematic but timely manner, and act decisively to implement solutions and resolve crises.
• Represent and promote CMHA at community functions and required meetings and communicates potential client/community needs to Supervisor that will assist in future program development.
• Manage and utilize information in the form of Key Performance Indicators and other outcome measures to enhance performance.
• Perform other related duties as assigned.Requirements:
  • Master's degree in psychology, public health, business administration or related field required.
  • Minimum of five (5) years of experience in the delivery of mental health and addiction services with adults, families, children and/or adolescents.
  • Proven track record as a team leader with an understanding of management practices.
  • Planning, executing, and monitoring project progress to completion.
  • Utilizing data to make recommendations to senior and executive leadership.
  • Valid DMV License.We care about our employees by offering benefits that strike a harmonious work-life balance. We also care about your future. CMHA offers:
    • Medical, Dental, and Vision Insurance packages.
    • 403(b)-retirement savings plan with CMHA matching starting after 1 year of service.
    • 11 observed holidays.
    • 3 Wellbeing days off on a Friday throughout the year to extend a long weekend.
    • 2 CHMA/Personal days to use throughout the calendar year.
    • Up to 24 days of PTO that increases with years of service.
    • Paid agency closure between Christmas and New Year's (except 24/7 programs) *must be approved annually.
    • Company paid Life Insurance and Long-Term Disability.
    • A comprehensive Employee Assistance Program (EAP) that offers counseling, coaching, and wellness resources for staff as well as members of their household.
    • Higher education tuition discounts at participating schools through the Alliance's academic partnerships.
    • Free ongoing professional development opportunities and continuous access to Continuing Education Units (CEUs), featuring comprehensive training in Evidence-Based Practices, such as EMDR, DBT, and CBT.
    • Employee discounts for shopping, the New Britain YMCA, travel, and entertainment.
    • Free employee subscriptions to the calm app.
    • Annual Company Picnic.
    • CMHA-sponsored Loan Reimbursement Program and Scholarship Program.
    • FreeStudentLoan Wellness for eligible employees and their family members access to:
      • Student loan consolidation and refinancing.
      • Loan payoff projection dashboard.
      • Coaching and support via chat, email, and phone.
      • College cost calculator.
      • College financial planning.
      • 3 NHSC-approved sites for federal student loan repayment.
      • Public Service Loan Forgiveness (PSLF) Enhancement for eligible employees' access to:
        • Automated Public Service Loan Forgiveness (PSLF) form management for past and present employers.
        • Automated reminders for annual (PSLF) recertifications to help you stay on track.
        • Resources and ongoing communications that make PSLF understandable.
        • The opportunity to receive the national average of $72,000.00 in forgiveness.Community Mental Health Affiliates is an Equal Opportunity Employer except in the case of a bon fide occupation qualification or as otherwise permitted or required by law, does not discriminate of the basis of race, color, age, disability, sec, childbirth (including pregnancy) or related medical condition including by not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familiar status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Any individual needing assistance completing an online application should contact CMHA's Human Resources Department atCareers@cmhacc.org .Services, Appointments & Referrals (860) 224-8192 - Administration (860) 826-1358 - Crisis Line (860) 224-3331 - Medical Records Direct Line (860) 348-2310 - Medical Records Fax (860) 827-3473 - Media Inquiries (860) 826-1358 x1692
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Keywords: Community Mental Health Affiliates, Inc. (CMHA), New Britain , Director of Operations - full-time - 1st shift - Mon-Fri, Executive , New Britain, Connecticut