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Community Health Worker

Company: Klingberg Comprehensive Program Services Inc
Location: New Britain
Posted on: January 27, 2023

Job Description:

JOB PURPOSE:The SCY Community Health Worker (CHW) provides outreach, screening, advocacy, and barrier intervention for families of children referred to the Screening Connecticut's Youth program for identification of at-risk mental health indicators and referral to behavioral health interventions. The CHW ensures the coordinated access to community-based supports and behavioral health treatment resources to meet identified client needs.General Core Competencies:Promote Mission: Affirms and upholds the mission, philosophy, policies and vision of the agency.Diversity: Promotes and ensures equality, diversity, and inclusion in all aspects of our work by valuing our workforce, clients and community.Professional Behavior: Embodies professionalism and initiative in execution of job responsibilities.Growth: Is receptive to feedback, willing to learn, and strives for continuous improvement.Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.Relationships: Forms RICH (respect, information, connection and hope) relationships with diverse children, youth and families.Respect for Clients: Respects, collaborates with, and empowers clients and understands their symptoms as adaptations.Use of Theory: Utilizes knowledge of theory of mental health and trauma to deliver effective interventions.Documentation: Documents interventions in well written documents e.g. treatment plans, progress notes, IEPs, and reports.Systems Knowledge: Knowledge of behavioral health/educational system and ability to collaborate effectively with other professionals and make appropriate referrals.KNOWLEDGE, SKILLS, and ABILITIES:Demonstrated ability to structure own workload and environment, working both independently and as a team member.Demonstrated ability to make sound decisions regarding client screening and access to behavioral health resources utilizing critical thinking skills and knowledge of area resources.Demonstrated ability to attend to detail and meet program client service expectations.Demonstrated ability to coordinate the delivery of community- and home-based services using the National Association of Social Workers (NASW) Standards for Care Management and other evidence-based models.Demonstrated advanced computer literacy, ability to work in a Microsoft Windows environment, use of remote communication platforms, advanced database platforms, and utilization of mobile devices.Knowledge of comprehensive community and state services available within the region that provide behavioral health services and support to overcome barriers to mental health services for families of various cultural and economic backgrounds.Skilled in crisis management/intervention with individuals and families, and familiarity with the related regional/state systems and services.Skilled in generating and maintaining relationships with other providers for coordinated and seamless service delivery.Knowledge of systems and conditions impacting clients' ability to achieve well-being, including factors of race, culture, and equity.Demonstrates professional, courteous, and respectful attitude during interactions with patients and guests of the health center.JOB EXPECTATIONS:Provides culturally and linguistically appropriate case management services to clients.Complies with SCY contractual obligations and outcomes.Follows and implements all SCY policies and procedures.Represents SCY CM program professionally within the program and in the community.Meets regularly with CCFSA SCY Program Manager for supervision, support, and guidance regarding cases in ETO on a daily, weekly, or bi-weekly basis (atManager's discretion).Remains current with professional credentialing requirements of self and Community Health Workers and professional best practices.Participates in CCFSA meetings and activities and/or professional group seminars, conferences, activities to increase knowledge and accepts responsibility for professional development.Maintains flexible work schedule to accommodate CCFSA, program and client needs, including non-traditional hours as needed.SPECIFIC DUTIES and RESPONSIBILITIES:Conduct SCY program outreach with all referred families.Administer approved SCY screening tools to all consenting program participants.Schedule mental health intakes for eligible, consenting participants.Verify attendance at mental health intake.Identify and mitigate barriers to participant attendance at mental health appointments.Perform patient navigation and facilitate patient/client access to appropriate mental health providers and social services resources internally within the agency and externally in the region/state.Educate patient/client and family/caregiver(s) about relevant community resources.Request and verify all demographic information.Administer post-preventative surveys.Collaborate with internal and external agencies resources to meet patients' needs.Conducts community outreach events and community collaborations to assist with referrals.Attend all program and skill development training courses/webinars and meetings assigned or approved by Program Manager.Coordinates crisis intervention efforts for clients and assists with CHW referrals to community-based, emergency behavioral health services and supports.Utilizes the Efforts to Outcomes (ETO) web-based data management system to inform management and supervision of CHW daily operations, including documentation of pertinent information on client interactions in a timely and proficient mannerProvide program feedback to Program Manager to continually improve program.Performs other reasonable duties as requested by CCFSA SCY Program Manager or other CCFSA leadership team members.EDUCATION REQUIREMENTS:Minimum of a High School degree with relevant experience in the field of healthcare, behavioral health, or human services as an Outreach Worker, Case Manager, Lay Health Worker, Peer Educator, Community Health Advocate, or equivalent. Additional college education (Associates or Bachelors) a plus.Community Health Worker Certification from Connecticut-approved provider is preferred.

Keywords: Klingberg Comprehensive Program Services Inc, New Britain , Community Health Worker, Healthcare , New Britain, Connecticut

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