Lead Patient Representative - Outpatient Rehab

Company: Hartford HealthCare at Home
Location: New Britain
Posted on: May 23, 2023

Job Description:

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 40 outpatient locations offering physical, occupational, and speech therapy, in specialties including orthopedics, neuroscience, oncology, women's health, sports medicine, vestibular, and more. We are known for our commitment to high quality, customer focused outcomes.

Job Summary
Monday - Friday. Must be open to hours between 7:00am-7:00pm, with 2-3 evenings per week required. This is a Lead position that will primarily support our two locations in Southington, Newington and North Haven and secondarily support our locations in Plainville, New Britain and Bristol.

Under the direction of the Site Supervisor and/or Department Director, the Patient Representative performs a variety of secretarial, billing and clerical duties. Responsibilities include: utilizing the electronic medical record (EMR) to schedule initial evaluations and follow up appointments and process patient charges; coordinating referrals; preparing the proper paperwork and collecting pertinent patient information; answering phones; performing other related duties as assigned. The Patient Representative provides support to the clinical staff to provide optimum service to patients.

Benefits
As one of the largest rehabilitation providers in the state, HHCRN offers a team-oriented structure, a comprehensive continuing education program, an excellent benefits package along with Special Interest Groups that assist with evidence based clinical knowledge, growth opportunities and support within the organization.

• Flexible scheduling
• Extensive Paid Time Off (PTO)
• Medical and dental benefits
• 401K with excellent company match
• Company paid short term and long term disability insurance
• Continuing education and tuition reimbursement
• Clinical specialty and senior clinician opportunities We believe in high standards. These standards allow us to bring out the very best in our clients and our staff.
  
  Qualifications:
  
  
  • High School Diploma or equivalent required.
  • Basic math and computer operating skills required.
  • Past experience working in medical office highly preferred.
    Critical Success Factors : Exemplary customer service skills. Excellent interpersonal written and verbal skills are required. Ability to work and handle a fast paced diversified working environment. Knowledge of medical terminology and outpatient third party reimbursement preferred. Requires effective organizational and interpersonal skills needed for anticipating and reacting to various needs of both patients and medical personnel. Ability to multi-task and address multiple priorities simultaneously.
    
    We take great care of careers.
    
    With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Keywords: Hartford HealthCare at Home, New Britain , Lead Patient Representative - Outpatient Rehab, Healthcare , New Britain, Connecticut