Lead Patient Representative - Outpatient Rehab
Company: Hartford HealthCare at Home
Location: New Britain
Posted on: May 23, 2023
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Job Description:
Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work
with one thing in common: Pride in what we do, knowing every moment
matters here. We invite you to become part of Connecticut's most
comprehensive healthcare network.
Hartford HealthCare Rehabilitation Network is the premier
rehabilitation provider in Connecticut. We provide rehabilitation
services across the continuum - acute care hospitals, long term
care facilities, sub-acute rehabilitation, homecare, outpatient
centers, and in community settings such as senior centers, work
sites, and schools and colleges. We offer over 40 outpatient
locations offering physical, occupational, and speech therapy, in
specialties including orthopedics, neuroscience, oncology, women's
health, sports medicine, vestibular, and more. We are known for our
commitment to high quality, customer focused outcomes.
Job Summary
Monday - Friday. Must be open to hours between 7:00am-7:00pm, with
2-3 evenings per week required. This is a Lead position that will
primarily support our two locations in Southington, Newington and
North Haven and secondarily support our locations in Plainville,
New Britain and Bristol.
Under the direction of the Site Supervisor and/or Department
Director, the Patient Representative performs a variety of
secretarial, billing and clerical duties. Responsibilities include:
utilizing the electronic medical record (EMR) to schedule initial
evaluations and follow up appointments and process patient charges;
coordinating referrals; preparing the proper paperwork and
collecting pertinent patient information; answering phones;
performing other related duties as assigned. The Patient
Representative provides support to the clinical staff to provide
optimum service to patients.
Benefits
As one of the largest rehabilitation providers in the state, HHCRN
offers a team-oriented structure, a comprehensive continuing
education program, an excellent benefits package along with Special
Interest Groups that assist with evidence based clinical knowledge,
growth opportunities and support within the organization.
Qualifications:
Critical Success Factors : Exemplary customer service skills.
Excellent interpersonal written and verbal skills are required.
Ability to work and handle a fast paced diversified working
environment. Knowledge of medical terminology and outpatient third
party reimbursement preferred. Requires effective organizational
and interpersonal skills needed for anticipating and reacting to
various needs of both patients and medical personnel. Ability to
multi-task and address multiple priorities simultaneously.
We take great care of careers.
With locations around the state, Hartford HealthCare offers
exciting opportunities for career development and growth. Here, you
are part of an organization on the cutting edge - helping to bring
new technologies, breakthrough treatments and community education
to countless men, women and children. We know that a thriving
organization starts with thriving employees we provide a
competitive benefits program designed to ensure work/life balance.
Every moment matters. And this is your moment.
Keywords: Hartford HealthCare at Home, New Britain , Lead Patient Representative - Outpatient Rehab, Healthcare , New Britain, Connecticut
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