Medical Pharmacist
Company: Walgreens
Location: New Britain
Posted on: September 20, 2023
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Job Description:
Job Objectives Provides pharmacy consulting services with
empathy to patients regarding the effective usage of medications
and awareness with drug interactions. Offers preventive and
clinical healthcare services, including immunizations, diagnostic
testing, and patient outcomes services. Responsible for ensuring
the proper compounding, dispensation, review, and verification of
prescribed medications within regulatory guidelines, company
policies and procedures. Supports the efficient workflow of the
pharmacy and assists the pharmacy manager in identifying ways to
optimize pharmacy financials, inventory management and enhance
patient experience. Job Responsibilities/Tasks Patient Experience
Engages patients by greeting them and offering assistance with
products and services. Resolves patient issues in a timely manner
and answers questions to ensure a positive patient experience.
Models and shares customer service best practices with all team
members to deliver a distinctive and joyful experience, including
interpersonal habits that show care (e.g., greeting, eye contact,
courtesy, etc.) and Walgreens service traits (e.g., demonstrating
curiosity to identify needs and proactively helping, servicing
until satisfied, championing empathy and inclusivity, etc.).
Connects with patients by anticipating needs and proactively
offering services. Supports efforts on enhancing patient experience
by increasing awareness of healthcare services offered through
Walgreens (e.g., patient consultation, medication management, drug
therapy reviews, and perform clinical, or wellness services such as
immunizations, diagnostic testing, and patient outcomes services)
thereby promoting the shift of the Walgreens pharmacy role from
transactional to interpersonal. Participates and assists in events
that reflect the unique communities we serve as requested by Store
Manager, Healthcare Supervisor, District Manager or Pharmacy
Manager. Operations Counsels' patients and answers their questions
regarding usage of medicine, side effects, interactions,
contraindications, patient information privacy, generics, less
expensive medicines, over-the-counter products, and refers to
medical provider as needed to ensure medication is taken correctly,
health needs addressed, and satisfaction with service. Performs
pharmacist tasks including compounding, drug therapy reviews,
verification, and medication management. Reviews, interprets, and
accurately dispenses prescribed medications when necessitated by
workload. Ensures the pharmacy operates in accordance with
regulations, company policies and standards. Assists pharmacy
manager with establishing procedures that promotes the efficient
workflow of the pharmacy including assigning roles, coordinating
activities, and soliciting team member suggestions. Responsible for
the opening and closing of the pharmacy and shift change duties.
Ensures the use of all elements of the Good Faith Dispensing policy
in conjunction with state and federal controlled substance laws
when filling prescriptions. The Product Review/Retail Fill Process
Pharmacist is responsible for ensuring that elements of Good Faith
are present. Maintains current knowledge of information technology
associated with pharmacy systems including workflow, prescription
fulfillment, billing, clinical documentation, training, inventory
management, and point of sale registers to provide support to
patients as well as pharmacy staff. Seeks new and better ways to
further promote productivity. Ensures the accurate processing of
insurance claims to resolve patient issues and prevent payment
rejections. Follows up with insurance companies and medical
providers and participates in 3rd-party audit. Follow-up with
medical providers offices to clarify prescribed medications,
dosages, refills, interactions, and allergies to suggest
alternative medications, and answer medical provider questions.
Performs clinical and wellness services such as immunizations,
diagnostic testing, disease state management and other healthcare
services. Assists and supports the pharmacy manager in analyzing
performance data including pharmacy financial, customer service,
and implementation of procedures for pharmacy asset protection and
inventory management. Develops and maintains good connections with
local medical community including physicians, nurses, and other
healthcare providers. Participates in community outreach activities
to promote the pharmacy business, enhance growth opportunities, and
provide more joyful lives through better health. Partners with
centralized support for patient registration, exception resolution,
and assists with resolving patient issues. In virtual environments,
conducts virtual product review by following specific company
procedures and guidelines. People & Performance Management Assists
the Pharmacy Manager with staff hiring and training. Reinforces the
direction of Pharmacy Manager in staff performance by coaching, and
providing constructive feedback, monitoring customer service, and
fostering team member development. Promotes teamwork and motivates
team members by establishing expectations, monitors and recognizes
progress, and fosters a shared vision. Training & Personal
Development Maintains current knowledge and required
licensing/credentialing/certification as established by federal and
state regulations to provide such clinical services. Maintains
current knowledge and skills related to pharmacy and healthcare by
reading pharmacy related journals, company publications, and
communications. Maintains awareness of developments in retail and
management and pursues best practices that would enhance
performance. Obtains necessary certifications, education credits
and training, including learning modules, as required by the
Company. Seeks professional development by monitoring ones
performance, solicits for constructive feedback, and leverages
pharmacy manager and store manager as mentor and coach.
Communications - Supports the Pharmacy Manager and Store Manager by
communicating relevant corporate health and wellness services or
strategy information to pharmacy staff. About Walgreens and WBA
Walgreens is included in the U.S. Retail Pharmacy and U.S.
Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq:
WBA), an integrated healthcare, pharmacy and retail leader with a
170-year heritage of caring for communities. WBAs purpose is to
create more joyful lives through better health. Operating nearly
9,000 retail locations across America, Puerto Rico and the U.S.
Virgin Islands, Walgreens is proud to be a neighborhood health
destination serving nearly 10 million customers each day. Walgreens
pharmacists play a critical role in the U.S. healthcare system by
providing a wide range of pharmacy and healthcare services,
including those that drive equitable access to care for the nations
medically underserved populations. To best meet the needs of
customers and patients, Walgreens offers a true omnichannel
experience, with fully integrated physical and digital platforms
supported by the latest technology to deliver high-quality products
and services in communities nationwide. Basic Qualifications BS in
Pharmacy or Pharmacist Degree from an accredited educational
institution. Current pharmacist licensure in the states within the
district. Experience performing prescription dispensing activities
that demonstrate a strong working knowledge of applicable state and
federal controlled substance laws. Certified Immunizer or willing
to become an immunizer within 90 days of hire. Preferred
Qualifications - At least 1 year experience as a pharmacist in a
retail setting including prescription filling and verification,
records and legal compliance, pharmacy operations, pharmacy
software and technology systems and insurance. An Equal Opportunity
Employer, including disability/veterans. To see the salary range
for this position please click here: Pay Transparency Pharmacist
(Full or Part Time) .If you are applying on a job board or unable
to click on the link, please copy and paste this URL into your
browserby Jobble
Keywords: Walgreens, New Britain , Medical Pharmacist, Healthcare , New Britain, Connecticut
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