Crisis Worker, Emergency Services

Company: ECHN
Location: New Britain
Posted on: October 28, 2025

Job Description:

$6,000 SIGN ON BONUS! We are a small community hospital where your voice is heard! We believe in sharing ideas and working with staff to create innovative ideas to improve employee engagement and patient care. What we offer: Generous Vacation that is front loaded based on budgeted hours. Ex. 40 hours/ week = 26 days a year! Sick Time on an accrual basis 401(k)/Medical/Dental/Vision Insurance/Employee Assistance Program/Voluntary Benefit Options Tuition Reimbursement- eligible after 3 months of employment! Free Parking at all work sites: MMH- Employee Parking garage and parking lot, RG- Parking lot Perk Spots (Discounts at local retailers, restaurants, travel, and childcare centers) Career Growth within the organization via career ladders, committee involvement, and more. POSITION SUMMARY: This position provides direct and indirect clinical services to all patients requiring behavioral health intervention presenting in the Manchester and Rockville General Hospital Emergency Departments. Responsible for providing appropriate age assessment and treatment to a diverse population with multiple needs. Core skills include crisis triage and assessment, individual and family intervention, case management, community collaboration, patient/family education, insurance verification and collaboration and treatment planning and placement to appropriate level of care. As skill sets permit, may provide flexible coverage to another service within Behavioral Health on a short-term basis. EDUCATION/CERTIFICATION: Master’s Degree and licensure in a Behavioral Health field is required as Licensed Clinical Social Worker (LCSW), Licensed LPC, LMFT or equivalent. Must receive certification in PMT de-escalation techniques within 6 months of hire into the role and maintain active certification. COMPETENCIES: This position requires strong clinical skills including a demonstrated strong team orientation. Strong written as well as verbal communication using the English language is absolutely essential. Computer competency with basic knowledge of Microsoft Word and Microsoft Outlook is essential. Strong knowledge of psychiatric and risk assessment is essential. Knowledge of abuse and neglect reporting mandates, duty to warn mandates, knowledge of community-based resources and experience with Managed Care Organizations are all desirable. Flexibility in approach so that service specific as well as overall system needs can be met is critical. Must be able to function effectively and independently in a work environment where multitasking is necessary. Level of care age specific competencies is required. Must be capable of taking swift and efficient action, including patient restraint when responding to patient emergency codes. ESSENTIAL DUTIES and RESPONSIBILITIES: Disclaimer: Job descriptions are not intended, nor should they be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job. They are intended to be accurate reflections of the principal duties and responsibilities of this position. These responsibilities and competencies listed below may change from time to time. Actively participates in individual clinical supervision as evidenced by presenting cases for discussion, identifying clinical skills areas needing improvement, and openly accepting feedback from supervisors and peers. Is aware of the impact of his/her behavior on peer’s and patient’s behaviors as evidenced by their ability self-assess in individual and/or group supervision. Applies a variety of interventions and resources to effectively treat a population diverse in age and diagnosis as evidenced by chart reviews. Demonstrates knowledge and respect for cultural differences in respect to the treatment approach as evidenced through documentation and case reviews. Exhibits up to date knowledge of community resources and has ability to access resources as appropriate to meet patient needs, as evidenced by case reviews and chart reviews. Conveys warmth, genuineness, and empathy. Respects the patient as a whole person with strengths and needs as evidenced through direct observation and patient feedback. Interviews patients in a timely manner while reviewing all pertinent clinical information, contacting appropriate clinical providers and may include family during interview based on the clinical judgment of the clinician as evidenced by case and chart reviews. Functions as a behavioral health resource to emergency department staff, patients, families, and community resources as evidenced by direct observation. Demonstrates flexibility and willingness to meet the department’s needs for scheduling and coverage for the two Emergency Departments as evidenced by direct observation. Exhibits the ability to multi-task while continuing to move patients through the system effectively and appropriately meeting their clinical needs as evidenced through direct observation. Is conscientious, productive and fulfills responsibilities without reminders as evidenced by direct observation, and chart audit. Exercises good judgment in seeking help and /or while acting independently as evidenced by direct observation and individual and group supervision. Contacts Managed Care Organizations negotiating authorization for appropriate level of care and documents efforts as evidenced by chart reviews. Completes all requested/required forms, letters and documentation requirements with accuracy and thoroughness in a timely manner and in accordance with JCAHO, Managed Care, and other standards with which the Program must comply as evidenced by chart audit. Effectively uses psychological and physical management techniques to manage violent or potentially violent situations consistent with Physical Management Training (PMT), as evidenced by peer and supervisor observation. Participates in Early Response codes and Dr. Strong codes.

Keywords: ECHN, New Britain , Crisis Worker, Emergency Services, Healthcare , New Britain, Connecticut