Customer Service Toll Free Line Operator - Remote in Lake Katrine, NY
Company: UnitedHealth Group
Location: Lake Katrine
Posted on: May 15, 2025
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Job Description:
At UnitedHealthcare, we're simplifying the health care
experience, creating healthier communities and removing barriers to
quality care. The work you do here impacts the lives of millions of
people for the better. Come build the health care system of
tomorrow, making it more responsive, affordable and equitable.
Ready to make a difference? Join us to start Caring. Connecting.
Growing together.
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of 8:00am -
5:00pm (between those hours - will either start at 7:50 so they are
on the phones by 8:00 and then they'll work to 4:20. Then some will
be 8:30am - 5:00pm and they rotate it.) It may be necessary, given
the business need, to work occasional overtime and they may choose
to complete it on the weekend. Our office is located at 1561 Ulster
Ave, 1st Floor, Lake Katrine, NY 12449.
We offer 2-4 weeks of on-the-job training. The hours during
training will be 8:00am to 5:00pm EST, Monday - Friday.
If you are located within 50 miles of 1561 Ulster Ave, 1st Floor,
Lake Katrine, NY 12449, you will have the flexibility to work
remotely* as you take on some tough challenges.
Primary Responsibilities:
Answer incoming phone calls from customers and identify the type of
assistance the customer needs (i.e. benefit and eligibility,
billing and payments, authorizations for treatment and explanation
of benefits (EOBs)
Ask appropriate questions and listen actively to identify specific
questions or issues while documenting required information in
computer systems
Educate and redirect the callers to the correct prompts on the
line
Work various reports while on the phone line
Meet the performance goals established for the position in the
areas of: efficiency, accuracy, quality, member satisfaction and
attendance
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma / GED OR equivalent working experience
Must be 18 years of age or older
1+ years of Customer Service Experience
Experience with Microsoft Excel (managing workbooks, entering and
manipulating data in existing reports)
Ability to work our normal business hours of 7:50am - 5:00pm. It
may be necessary, given the business need, to work occasional
overtime and they may choose to complete it on the weekend
Preferred Qualifications:
1+ years of experience in an office setting, call center setting or
phone support role
Healthcare experience
Telecommuting Requirements:
Reside within 50 miles of 1561 Ulster Ave, 1st Floor, Lake Katrine,
NY 12449
Ability to keep all company sensitive documents secure (if
applicable)
Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service
Soft Skills:
Ability to quickly build rapport and respond to customers in a
compassionate manner by identifying and exceeding customer
expectations (responding in respectful, timely manner, consistently
meeting commitments)
Ability to listen skillfully, collect relevant information,
determine immediate requests and identify the current and future
needs of the member
Proficient problem-solving approach to quickly assess current state
and formulate recommendations
Flexibility to customize approach to meet all types of member
communication styles and personalities
Ability to work regularly scheduled shifts within our hours of
operation including the training period, where lunches and breaks
are scheduled, with the flexibility to adjust daily schedule, and
work over-time and/or weekends, as needed
*All employees working remotely will be required to adhere to
UnitedHealth Group's Telecommuter Policy
The hourly range for this role is $16.00 to $28.85 per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
#RPO
Keywords: UnitedHealth Group, New Britain , Customer Service Toll Free Line Operator - Remote in Lake Katrine, NY, Hospitality & Tourism , Lake Katrine, Connecticut
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