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Call Center Specialist

Company: Community Health Center
Location: New Britain
Posted on: January 16, 2022

Job Description:

*NOTICE: This position will operate entirely remotely after the employee has completed training*The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. The Call Center Specialist will listen to the patient's request and take appropriate action to respond to it, including, but not limited to the scheduling of appointments, the electronic transmission of messages to the clinical team, and the answering of questions regarding medication refills. In managing these requests, the Call Center Specialist will exemplify the highest level of customer service with a focus on efficiency and quality. The Call Center Specialist will consistently demonstrate proficient data entry skills, knowledge of insurance billing, while maintaining confidentiality. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.Compensation and hours:

  • Current rate of pay for this position is $18.50 an hour. Effective 5/1/2022- newly hired employees will receive a rate increase to $20.00 an hour.
  • This is a full-time position that may require evening and weekend hours.QUALIFICATIONSRequired Skills and Education
    • Experience in a Call Center or other busy phone system
    • Electronic appointment scheduling experience
    • Strong customer service experience
    • Excellent Verbal communication skills
    • Proven ability to Multi Task
    • Problem Solving and critical thinking skills a plus
    • Remote workers must live and work in the United States* (*Territories Excluded)
    • Remote workers must have access to reliable, high-speed Internet
    • Preferred: Bilingual required (Spanish)
    • Required: Associate's Degree OR Medical Assistant Certification + 1 Year Experience

Keywords: Community Health Center, New Britain , Call Center Specialist , Human Resources , New Britain, Connecticut

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