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Technical Support Representative Senior

Company: Kforce Technology Staffing
Location: New Britain
Posted on: June 22, 2020

Job Description:

RESPONSIBILITIES Kforce has a client that is seeking a Technical Support Representative Senior in New Britain, CT However this position requires replacing machines in bank branches located throughout CT, with locations in RI and NY as well. Candidates will be reimbursed all travel related expenses. Summary This is a very vital position. This candidate will be in charge of managing the other Desktop Support contractors, Imaging all units that will go to the 165 branches and asset management. Responsibilities Ensure the proper day-to-day operation of technology applications and equipment Provide desk-side assistance in resolving technology support issues Perform installations, repairs, upgrades, backups, and other maintenance tasks May also handle phone and email assistance as well Provides day-to-day technical support for network infrastructure and desktop systems software and hardware Provides effective customer service in a 24X7X365 production environment rotating on-call and holiday support may be required Utilizes soft skills and troubleshooting skills to resolve client issues and questions Asks probing questions to gather relevant information on routine and complex calls Uses effective listening skills to develop an understanding of client questions or issues Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution Prioritizes and escalates support incidents and requests based on business impact and documented guidelines Maintains passwords, data integrity and file system security for the desktop environment Communicates highly technical information to both technical and nontechnical REQUIREMENTS Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology Staffing, New Britain , Technical Support Representative Senior, IT / Software / Systems , New Britain, Connecticut

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