System Application Engineer
Company: Hanwha Techwin America Inc
Location: Teaneck
Posted on: April 1, 2026
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Job Description:
Title: System Application Engineer Location: Teaneck, NJ
Position Summary: Hanwha Vision America (HVA), an affiliate of the
Hanwha Group, a Fortune Global 500 company, is an industry-leading
provider of advanced network video surveillance products. These
include IP cameras, storage devices, and video management systems
founded on world-class technologies. We offer end-to-end security
solutions and have achieved global success across a wide range of
industry verticals, including transportation, education, retail,
banking, healthcare, hospitality, airports, utilities, and critical
infrastructure. Hanwha Vision America seeks a highly experienced
System Application Engineer to join our support team. In this
position, you’ll be responsible for post-sales incidents and
problem escalation, focusing on identifying root causes and
providing resolutions in complex environments. You’ll also ensure
proper testing, documentation, and deployment of workarounds and
fixes, in addition to training the support team on how to resolve
related incidents in the future. Key Responsibilities: Technical
Reproduce, document, and report product issues escalated from
technical support or Field Applications Team to Product Managers
Writing Sample required Test, document, and deploy workarounds for
fixes in development Update and manage the issue log Own complex
support cases for business-critical customers Training Serve as
Subject Matter Expert regarding the Hanwha Vision product line,
Providing Product training to the Technical Support Team, focusing
on best practices in troubleshooting and product configuration
Qualifications: Previous Experience in customer/end-user-facing
roles Korean Language required Ability to travel on short notice.
Travel (15-25%) Excellent understanding and troubleshooting
capabilities of intricate network-based security systems Proven
Aptitude in Root Cause Analysis Excellent ability to communicate
complex ideas both verbally and in writing Certifications in
CCNA/CCNE/Network Linux ASW or other Cloud Certification In-depth
knowledge of Incident and Problem management Self-motivated and
proven time management capabilities 3-5 years’ experience
supporting IP-based security systems or a related industry
preference Physical Demands: Sitting/Travel: The role requires
extended periods of sitting, including time spent traveling by car
or plane, attending meetings, and working on a laptop or mobile
devices while in offices, client locations, or remote settings. The
position also involves periods of standing and walking during
client visits and events. Hanwha Vision America provides equal
employment opportunities to all employees and applicants for
employment. It prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state, or local laws.
Keywords: Hanwha Techwin America Inc, New Britain , System Application Engineer, IT / Software / Systems , Teaneck, Connecticut
