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Shelter Housing Support Worker (On-call)

Company: The Salvation Army
Location: New Britain
Posted on: June 5, 2021

Job Description:

Location/Department: New Britain Men’s Shelter (Hartford, CT)

Status: Non-Exempt, On-Call 


Scope & Purpose of Position: Provides daily supervision, reporting, and support services to clients in a low barrier residential facility that promotes a Housing First philosophy. Facilitate an emotional and physical environment conducive to enhancing positive client morale and stabilization by ensuring the security and safety of the facility, maintain appropriate records in addition to ongoing written and verbal communication with the supervisor in relationship to daily client activities, and support and encourage clients in achieving goals outlined in their housing plans.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Advocate for the mission of the organization and uphold the agency’s values.
  • Serve as first point of contact to triage requests for emergency shelter.
  • Use shelter diversion techniques to assist clients in self-resolving their housing crisis throughout their stay.
  • Prepare and complete intake packages for clients unable to be diverted at entrance.
  • Prepare beds/linens for clients and facilitate sleeping arrangements and storage of personal items.
  • Review policy & guidelines with clients at time of entrance.
  • Ensure clients are complying with program guidelines and procedures.
  • Deliver services with safety, respect and effectiveness.
  • Utilize Harm Reduction model and Trauma Informed approach during delivery of services.
  • Assess client needs and offer assistance in housing and other goals outlined in the client’s housing plan.
  • Follow all policies and procedures of the organization.
  • Maintain order and assist in keeping all assigned areas clean and free of spills, trash, and safety hazards.
  • Perform daily meal and occupancy counts.
  • Perform daily safety checks in order to assess safety concerns and get updated status of clients.
  • Receive and put away donations.
  • Assist in facility cleaning and shelter laundry.
  • Complete all agency logs and incident reports in a timely manner.
  • Provide immediate and professional response to any security/safety emergency or disturbance within or immediately outside facility.
  • Perform other duties as assigned by supervisor or Director.

  • Fluency in the English language is required. Spanish speaking ability preferred.
  • High School Diploma/GED required.
  • Must be able to work holidays.
  • Experience working with at-risk populations and/or person experiencing homelessness preferred.
  • Attend mandatory trainings and staff meetings.
  • Knowledge and belief in “Housing First” philosophy and strategies.
  • Sensitivity to cultural and socioeconomic characteristics of population served.
  • Commitment to empowering others to solve their own problems.
  • Conviction about the capacity of people to grow and change.
  • Ability to establish and set appropriate limits with persons served to help them gain skills and confidence.
  • Ability to work collaboratively with other personnel, service providers, and professionals.
  • Capacity to maintain a role to empower clients and to intervene appropriately to meet service goals.
  • Ability to work in a fast-paced environment and must work well under pressure.
  • Committed to working with the homeless population.
  • Ability to maintain confidentiality in all aspects of the work environment.
  • Basic computer knowledge of Microsoft Office.
  • Must be empathetic and caring.
  • Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

Work Environment/Physical Demands:



Up to 1/3

1/3 to 2/3

Over 2/3

Climb or balance




Lift up to 20 pounds




Lift up to 50 pounds












Use hands




Use sight/vision




Walk, bend, kneel





Part-time employees who work at least 20 hours per week are eligible for voluntary term life insurance, short term disability coverage, supplemental insurance coverage options, employer-funded pension plan, and paid absence time.


The Salvation Army Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


Divisional Headquarters Vision Statement: The Southern New England Divisional Headquarters exists to develop its Officers, staff, and volunteers to their fullest ministry potential and to be a catalyst and resource for the growing of healthy, vibrant Corps and other expressions of The Salvation Army mission.


An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.


Keywords: The Salvation Army, New Britain , Shelter Housing Support Worker (On-call), Other , New Britain, Connecticut

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