Remote Mgr Service Parts Strategic Business
Company: Canon Medical Systems
Location: New Britain
Posted on: May 10, 2022
- Achieve or exceed Parts sales objectives for Medical
- Collaborate with Service and Sales teams to expand online
- Assess customer need and sell service solutions to the assigned
customers; (i.e. Asset Management, Multi-Vendor, 3rd Party,
Clinical Engineering, Radiology).
- Provide overall service marketing support of e-commerce
platform, including online customer experience, order logistics,
help desk/tech support, marketing promotions and finance
- Support marketing promotions to build customer awareness and
drive platform adoption, by appropriately configuring the
e-commerce platform promos and discounts.
- Establish cross-sell and pricing rules in collaboration with
the parts team.
- Support the development and continuous improvement of digital
- Work closely with Order and Logistics counterpart to ensure
order processing, error correction, shipping logistics, payment
processing are all working smoothly and images are available for
- Act as a resource to provide customer account support,
facilitate online registrations, order support, site promotion and
timely issue resolution.
- Collaborate with finance to resolve any credit management,
credit card processing and tax implication issues as they pertain
to the e-commerce platform.
- Follow up on targeted marketing campaigns, service sales leads
and cold-calls to capture incremental service sales.
- Monitor and Coordinate Service customer relationships for
fulfillment and customer satisfaction.
- Perform other duties as assigned.
Keywords: Canon Medical Systems, New Britain , Remote Mgr Service Parts Strategic Business, Other , New Britain, Connecticut
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