Central Dispatch Coordinator - New Britain
Company: CRH Americas Materials
Location: New Britain
Posted on: June 15, 2022
Job Description:
Job ID: - 400823Tilcon Connecticut Inc., a CRH company, has
played a vital role in building infrastructure around our state,
serving the market from 23 locations throughout Connecticut. -As a
leading supplier of quality crushed stone, hot mix asphalt, and
ready mix concrete, Tilcon Connecticut has supported the
construction of superior roads, buildings and bridges. The most
respected name in the construction industry, from the quarry to the
road, Tilcon Connecticut does it all!Are you looking for
opportunities and benefits of a large corporation with a small
company feel? Then Tilcon Connecticut Inc. and CRH is the company
for you! -If you're up for a rewarding challenge, we invite you to
take the first step and apply today!Position OverviewThe primary
responsibility of the customer service dispatcher is to provide "on
time" service to the customer and to control -the flow of equipment
and employees at their respective plants and efficiently manage
those assets. - This requires taking responsibility for driver
activity and equipment utilization from the start of the day up to
when the driver has been either released for non-delivery
assignments or released to go home. - It is also the dispatcher's
duty to process ticket loads in a timely manner and then closely
monitor and track trucks from the start of the order until it is
completed while continually making sound decisions that will
maintain service levels to all customers. - The dispatcher must
also be proactive and communicate effectively with co-workers and
customers.Key Responsibilities (Essential Duties and Functions)
- Responsible for daily reporting, invoice registers and daily
coordination with sales for review and approval
- Ensure drivers are present and ready to load and then process
tickets in accordance with loading sequence and company/plant
procedures
- Provide world class customer service to our external customers
as well as our network of satellite plants
- Support our Inside Sales group as needed
- Dispatch must be aware of and clearly communicate special
jobsite conditions that require specific trucks, spacing, specific
requirements, etc.
- Coordinate with scale operators to ensure COD orders collected
and verified for accuracy for every delivery
- Must be familiar with the delivery area and must be able to
assist lost drivers in finding jobsites, determine travel times to
jobs, assist with truck breakdowns by entering key flagging info
into our computer systems
- Assist with accident/incidents, plant and/or computer
breakdowns, by working with trucking supervisor, dispatch, safety
and other departments and communicating impacts to orders or
service internally and to customers
- Responsible for providing continual driver and route statuses
using a variety of modes of communication and technology to
mitigate and remedy rejected/lost loads
- Monitor scheduling screens as demands warrant to ensure
efficient ordering as well as truck movement between plants
- Dispatcher must be customer service minded and, be able to keep
a level head under fast-paced conditions.
- Properly follow all company policies and OSHA/MSHA regulations
for safe working procedures and environment. - Wear personal
protective equipment (PPE) in designated operations and production
areas as stated by OSHA and/or MSHA.
- Display a professional and courteous attitude to customers,
drivers, hired haulers, co-workers, supervisors, and the general
public at all times.
- Perform opening and closing procedures.
- Reliable attendance is essential to performance in this
role.Qualifications To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily.
Education/Experience
- Minimum high school/general education degree (GED)
required.
- Previous related experience in logistical or communication
training.
- Experience in transportation industry or building material
industry preferred.Work Requirements
- Communicate professionally and effectively with customers as
well as truck drivers to dispatch orders in a timely and efficient
manner.
- Must provide excellent customer service by phone; scheduling
and organizing large numbers of people and equipment efficiently
and quickly.
- Handle multiple tasks concurrently and perform under pressure
while remaining composed.
- Must be able to analyze issues, act quickly and creatively to
solve problems; work independently and consistently make good
decisions.
- Utilize GPS tracking software and enter orders into dispatch
scheduling software; ability to quickly learn different software
programs.
- Perform preventative maintenance to plant equipment.
- Strictly adhere to safety requirements, policies, and
procedures as outlined in the employee policy manual.
- Report to work at the designated start time.
- Work in a team environment and assist co-workers or
supervisors/managers with other duties as required.
- Available to work overtime, nights and weekends when
necessary.
- Reliable attendance is essential in performance of the
role.
- Travel and work away from home when necessary.Knowledge/Skill
Requirements
- Knowledge of construction or building material products;
weights and measures laws and regulations; trucks and
transportation requirements and regulations; local area and
distances for pricing and delivery.
- Thorough and detail oriented
- Must be able to multi-task with excellent organizational and
planning skills
- Must be willing to work additional hours as needed
- Must possess excellent communication skills both verbal and in
writing.
- Read and understand maps.
- Proficient computer skills with knowledge of current operating
systems and Microsoft Office suite.Physical RequirementsThe
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job.
- Extensive radio and phone conversation.
- Bend: flexion of the upper trunk forward while standing and
knees extended or knees flexed when sitting.
- Reach: extend the hands and arms in any direction. -Work
Environment
- Noise: sufficient noise, either constant or intermittent, to
cause marked distraction.
- IndoorsWhat CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits
programs
- Group retirement savings program
- Health and wellness programs
- A culture that values opportunity for growth, development, and
internal promotionAbout CRHCRH has a long and proud heritage. We
are a collection of hundreds of family businesses, regional
companies and large enterprises that together form the CRH family.
CRH operates in a decentralized, diversified structure that allows
you to work in a small company environment while having the career
opportunities of large international organization.If you're up for
a rewarding challenge, we invite you to take the first step and
apply today! Once you click apply now, you will be brought to our
official employment application. Please complete your online
profile and it will be sent to the hiring manager. Our system
allows you to view and track your status 24 hours a day. Thank you
for your interest! Tilcon Connecticut Inc., a CRH Company, is an
Affirmative Action and Equal Opportunity
Employer.EOE/Vet/Disability--If you want to know more, please click
on this -. - -
Keywords: CRH Americas Materials, New Britain , Central Dispatch Coordinator - New Britain, Other , New Britain, Connecticut
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