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University Assistant, Enrollment Services

Company: System Office-Charter Oak
Location: New Britain
Posted on: August 3, 2022

Job Description:

Job DescriptionDetails:Posted: July 29, 2022Level: University AssistantHours: Part-time up to 19 hours per week Closing Date: The committee will begin review of applications immediately. Applications will be accepted until the position is filled, with materials submitted August 29, 2022, receiving priority consideration.Location:Charter Oak State College55 Paul Manafort Drive, New Britain, CT 06053**This position is not remote**

Telecommuting work arrangements are available at Charter Oak State College and are handled on a situational basis with the candidate.State College Mission:As part of the Connecticut State Colleges & Universities (CSCU) system, Charter Oak State College, the state's only public, online, degree-granting institution, provides affordable, diverse, and alternative opportunities for adults to earn undergraduate and graduate degrees and certificates. The College's mission is to validate learning acquired through traditional and non-traditional experiences, including its own courses. The College rigorously upholds standards of high quality and seeks to inspire adults with the self-enrichment potential of non-traditional higher education.Charter Oak State College Vision:Charter Oak State College: A dynamic community of online learners advancing the nation's workforce one graduate at a time.Equity Statement:Charter Oak State College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.Anticipated Start Date: Fall 2022Position Summary:The University Assistant must be a mature, confident person with excellent communication skills – especially verbal. This position is responsible for answering the admissions hunt line and directing the calls appropriately, making outbound telephone calls to prospective students to set appointments for counselors, providing administrative support for all activities related to student enrollment.

Incumbents must possess proven ability to effectively work with a culturally, linguistically, and ethnically diverse faculty, staff, and student. They are expected to have excellent oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.)Minimum Qualifications:High School diploma or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position's essential duties.Successful Candidate must have or must possess:

  • Experience providing customer service in person and via the telephone with the ability to convey enthusiasm and a caring attitude required
  • Experience with understanding and safeguarding sensitive personal/academic data and student informationSubstitutions Allowed:Applicants who do not meet the minimum qualifications as stated are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position and by providing appropriate references. Exceptions to the degree requirements may be made for compelling reasons.Preferred Qualifications:
    • Some college credit preferredExample of Job Duties:Under the direction of the Associate Director of Admissions, the University Assistant for Enrollment Services is accountable for providing departmental support by effective performance in these essential areas:
      • Answer the main admissions telephone line; provide information and transfer appropriately
      • Schedule advisement sessions and phone appointments for admissions counselors
      • Enter inquiry card information into SIS/CRM
      • Manage email lists
      • Send daily mailings to target populations
      • Prepare information packets for counselors
      • Support the Associate Director and Director in research and development of lists
      • Keeping the inventory of collateral materials intact
      • Support Enrollment Services staff as neededIn addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings. These may involve attendance at evening or weekend events.This posting includes qualifications, experience and skills but is not limited to the full duties and responsibilities that is stated within the Collective Bargaining Agreement.Starting Salary:$15.00 hourly.Application Instructions:To apply you must submit a cover letter and resume.Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable.Selection Procedure:Following the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to Interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates' qualifications.Background Screening:All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.Continuing Notice of NondiscriminationCSCU does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record. The following persons have been designated to handle inquiries regarding the non-discrimination policies: Nicholas D'Agostino Director of Equal Employment Opportunity Ndagostino@commnet.eduCSCU IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER, M/FPowered by JazzHRb78cjCTH34

Keywords: System Office-Charter Oak, New Britain , University Assistant, Enrollment Services, Other , New Britain, Connecticut

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