Patient Representative - Outpatient

Company: Hartford HealthCare at Home
Location: New Britain
Posted on: May 23, 2023

Job Description:

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

The Hospital of Central Connecticut is an acute-care community teaching hospital providing comprehensive inpatient and outpatient services in general medicine and surgery, as well as a wide variety of specialties. Staffed by our talented team of leading professionals, The Hospital of Central Connecticut provides a wide array of services throughout the region, caring for patients from birth through the end of life.

Job Summary
Monday - Friday. Must be open to hours between 7:00am-7:00pm, with 2-3 evenings per week required. Travel to other locations may be required for training and orientation purposes. This position will support various outpatient rehab sites located in New Britain, Plainville, Bristol, Newington, Southington and North Haven.

Under the direction of the Site Supervisor and/or Department Director, the Patient Representative performs a variety of secretarial, billing and clerical duties. Responsibilities include: utilizing the electronic medical record (EMR) to schedule initial evaluations and follow up appointments and process patient charges; coordinating referrals; preparing the proper paperwork and collecting pertinent patient information; answering phones; performing other related duties as assigned. The Patient Representative provides support to the clinical staff to provide optimum service to patients.

Qualifications:

High School Diploma or equivalent required.
Basic math and computer operating skills required.
Past experience working in medical office highly preferred.

Critical Success Factors : Exemplary customer service skills. Excellent interpersonal written and verbal skills are required. Ability to work and handle a fast paced diversified working environment. Knowledge of medical terminology and outpatient third party reimbursement preferred. Requires effective organizational and interpersonal skills needed for anticipating and reacting to various needs of both patients and medical personnel. Ability to multi-task and address multiple priorities simultaneously.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Keywords: Hartford HealthCare at Home, New Britain , Patient Representative - Outpatient, Other , New Britain, Connecticut