Patient Service Coordinator - Specialty Care General
Company: Hartford HealthCare Medical Group Specialists
Location: New Britain
Posted on: May 24, 2023
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Job Description:
Description
Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: monday-friday
Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work
with one thing in common: Pride in what we do, knowing every moment
matters here. We invite you to become part of Connecticut's most
comprehensive healthcare network.
Hartford HealthCare Medical Group is one of the largest medical
practices in New England with multiple locations throughout
Connecticut and Rhode Island. We consist of a team of professionals
ranging from Medical Assistants to Physician Assistants and
everything in between. Our physician led medical group enjoys an
excellent reputation with patients and the medical community,
offering primary care, urgent care and more than 30 different
specialties.
Job Summary
Responsible for providing outstanding and professional customer
service to ensure efficiency and promote a positive patient
experience. This position reports to a Team Lead, Site Manager or
Practice Manager.
Greets and registers arriving patients, completes registration
forms and verifies insurance
Answers incoming calls, evaluates priority, and directs calls
according to the urgency and subject matter
Mails information to new patients prior to visit in accordance with
department policies, and enters / updates patient demographics
Collects co-payments and office charges as needed and explains
office payment billing policies to patients
Schedules new patient appointments, and informs patients of
essential preparation requirements prior to visit (referrals,
x-rays, medical reports, etc.)
Ensures that office appointment schedule is coordinated with
physician activities through the medical assistant
Reviews daily Televox report of appointment confirmations to ensure
accurate schedule and appropriate communications with patients
Schedules follow-up appointments and associated testing, documents
these appointments and completes the necessary requisition forms
and pre-cert exams
Defines and resolves patient/physician issues/problems, bringing
concerns to team lead or manager as necessary
Reconciles super bills, co-pays and walk-in payments at the end of
each session, and refers payment and insurance problems to Billing
Department
Keeps inventory of office supplies and orders supplies and
maintains a clean waiting room
Provides back-up support to other front desk staff and performs
other related duties in support of efficient operations
Qualifications
High school diploma or equivalent preferred
Relevant experience in a fast-paced medical office highly
preferred.
Epic experience preferred.
Positive, customer-focused approach, with commitment to providing
excellent patient care.
Ability to adapt quickly in a fast-paced environment juggling
multiple competing tasks and demands.
Proven ability to work effectively in a team environment.
Excellent verbal communication skills. Ability to communicate in
other languages highly desirable.
Strong computer skills. Solid working knowledge of Microsoft Office
software.
Basic working knowledge of medical terminology.
Ability to travel independently to satellite offices with or
without advanced notice.
Strong working knowledge of insurance requirements.
We take great care of careers.
With locations around the state, Hartford HealthCare offers
exciting opportunities for career development and growth. Here, you
are part of an organization on the cutting edge - helping to bring
new technologies, breakthrough treatments and community education
to countless men, women and children. We know that a thriving
organization starts with thriving employees- we provide a
competitive benefits program designed to ensure work/life balance.
Every moment matters. And this is your moment.
Keywords: Hartford HealthCare Medical Group Specialists, New Britain , Patient Service Coordinator - Specialty Care General, Other , New Britain, Connecticut
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