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Client Intake Specialist

Company: Ruane Attorneys At Law, LLC
Location: New Britain
Posted on: May 26, 2023

Job Description:

Ruane Attorneys is a growing criminal defense firm with offices in Shelton and New Britain.--Our office environment is friendly, but fast paced.

Ruane Attorneys is hiring the right person for a Client Intake Specialist position in our New Britain, CT office.

Client Intake Specialist handles interviews and intake lawyer support. This requires phone contact with prospective clients.

Candidates should enjoy working with people and have the ability to understand and respond to the needs of clients and potential clients. Candidates should enjoy a fast-paced environment, work well independently, have enthusiasm for criminal defense law, and have strong interpersonal and communication skills. Bi-lingual in Spanish and English is a plus.

Our team members are committed to each other and the growth of the firm.

Do you like people? Enjoy talking to them? Do you have and maintain to-do lists to get tasks done timely?--This might be the right job for you.--

Prefer to figure things out on your own and don't like talking to people?--This is not the right role for you.

--- Conveys confidence on the phone;
--- Sets the tone and the pace of the client phone call;
--- Shows empathy and compassion to clients and puts them at ease during their difficult time;
--- Treats a call at 4:30pm on a Friday with the same care and compassion as one at 10am on a Monday;
--- Demonstrates exceptional communication skills;
--- Proficient in typing;

--- Have an associate's degree from an accredited school or working towards one
--- HaveeExperience in retail or restaurant customer service, intake or call handling
--- Be self-motivated, intellectually curious and possess a strong work ethic
--- Enjoy continuous learning in a fast-paced and friendly work environment

Veterans are welcome and encouraged to apply.

About Company:
We are a mid-sized law firm headquartered in Shelton, CT with offices and attorneys throughout Connecticut. The firm handles all areas of criminal, civil rights, habeas corpus, motor vehicle, and juvenile law. We fight for underdogs daily.

Our firm was built on the understanding that comprehensive representation does not begin and end in the courtroom. We want our clients to be satisfied with their choice of firm, not just with their choice of attorney. Our client service and support staff are dedicated to making the experience of retaining an attorney as smooth as possible and ensuring that no client ever has a question or concern that goes unanswered. It doesn't matter how good an attorney is if they don't pay close attention to the wants and needs of the client. We want to make sure that each of our clients is as happy with the experience they have with our firm as they are with the ultimate result of their case.

We are an equal-opportunity employer.

Keywords: Ruane Attorneys At Law, LLC, New Britain , Client Intake Specialist, Other , New Britain, Connecticut

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