Application Support Lead
Company: Disability Solutions
Location: Hartford
Posted on: April 22, 2024
Job Description:
Together we fight for everyone's opportunity for a better
financial future. We will do this together - with customers,
partners and colleagues. We will fight for others, not against: We
will stand up for and champion everyone's access to opportunities.
The status quo is not good enough ... we believe every individual
and every community deserves access to financial opportunities. We
are determined to support both individuals and communities in
reaching a better financial future. We know that reaching this
future depends on our actions today.Like our Purpose Statement,
Voya believes in being bold and committed to action. We are
committed to a work environment where the differences that we are
born with - and those we acquire throughout our lives - are
understood, valued and intentionally pursued. We believe that our
employees own our culture and have a responsibility to foster an
environment where we all feel comfortable bringing our whole selves
to work. Purposefully bringing our differences together to
positively influence our culture, serve our clients and enrich our
communities is essential to our vision. Are you ready to join a
company with a strong purpose and a winning culture? Start your
Voyage - Apply Now Get to Know the Opportunity:As an Application
Support Lead you'll help to support a portfolio of retirement
related applications including the mainframe platforms on a team
along with the Application Support Consultant and IT Manager. You
will work with business partners to understand the business
capabilities needed and then work with the tech teams to translate
those into technical requirements. Part of your responsibility will
be to respond to incidents and break/fix situations to understand
the cause and work toward a solution. There is an on-call aspect to
this position. You will be involved with change and release
management as well. You will work with Voya employees offshore as
your primary development resources and work with onshore tech
resources to get the job done. You will provide oversight on the
tactical and technical application support, ensuring delivery is
provided within the Voya established standards. The role may help
ensure that there is appropriate partnership between application
maintenance development, QA, Release Management, application
development, infrastructure and architecture teams.The
Contributions You'll Make:
- Problem solve application issues quickly and successfully
within SLA's providing analysis and root causes to business and all
levels of management
- Create updated documents based on problem resolution and
changes required
- Govern execution on day to day batch and monitoring practices
via engagement with team and utilization of governance reports and
service now metrics.
- Work with developers ensuring production jobs are completed
successfully and status updates are provided
- Participate with Incident Management and root cause analysis,
technical issues, problem resolution and suggests improvement
plans
- Ensure system documentation is up to date and follows standard
operation
- Conduct reviews; ensure Voya standards for infrastructure,
security, architecture are met
- Review IT quality projects for production; ensure no stability
concerns outstanding
- Review performance results; suggests change requests to improve
performance
- Influence technical alternatives to business objectives, using
effective communications with customers and stakeholders
- Understand business impacts when production issues occur and
completes the tasks required by working OT if required and/or
hand-off to the Development team
- Provide weekly/monthly status reporting to management
- Complete code development for enhancements or defects in lower
and production region
- Provides support for application maintenance work
- Running cycles production/lower environments
- Fixing abends
- Fixing vulnerabilities
- Providing audit support
- Completing ticket assignments
- Learning new code changes from project team
- Working with CID-Oncall support
- On-call 24/7 based on rotation schedule and expertise; and
participate in Sunday maintenance weekend check-outs and report any
issues to Application Support Consultant and IT Manager
- Participate in annual DR Test by reviewing DR Plan, providing
support during DR exercise and ensuring test is completed within
the change window
- Ensure deployment of code changes follow proper channels
through Clearcase and that all changes are completed within the
change windowMinimum Knowledge & Experience
- Bachelor's Degree or equivalent in Computer Science, MIS,
Engineering or a directly related field.
- Six years of technical support in a complex (multi-tiered)
software development environment
- Experience with end-to-end development and support
- Experience with business systems analysis
- Technical knowledge in one or more programming languages and
development tools
- OS: MVS, LINUX/UNIX
- OMNI/FIS knowledge (version 7.4) is a plus
- Programming: COBOL, JAVA
- Databases: DB2
- Data Transfer
- CLOUD computing (AWS, AZURE) is a plus
- ServiceNow as intake tool
- Experience in US Retirement Services with background in
retirement product features is a plus
- Experience in development, batch processing, business
analysis
- Knowledge in support of licensing and commissions systems
- Issue resolution/problem solving/root cause analysis
skills
- Remediation/improvement plan definition and management
- Able to maintain technical documentation and configuration
management data
- Able to understand Voya's standards for architecture, security,
infrastructure and solution design/development
- Programming language and development tool experience
- Strong written and verbal communication with all levels of
management and business
- Understanding of application/service monitoring methods
- Production support knowledgeCompensation Pay Disclosure: Voya
is committed to pay that's fair and equitable, which means
comparable pay for comparable roles and responsibilities. The below
annual base salary range reflects the expected hiring range(s) for
this position in the location(s) listed. In addition to base
salary, Voya offers incentive opportunities (i.e., annual cash
incentives, sales incentives, and/or long-term incentives) based on
the role to reward the achievement of annual performance
objectives. Please note that this salary information is solely for
candidates hired to perform work within one of these locations, and
refers to the amount Voya Financial is willing to pay at the time
of this posting. Actual compensation offered may vary from the
posted salary range based upon the candidate's geographic location,
work experience, education, licensure requirements and/or skill
level and will be finalized at the time of offer. Salaries for
part-time roles will be prorated based upon the agreed upon number
of hours to be regularly worked. $103,810 - $129,760 USDBe Well.
Stay Well. Voya provides the resources that can make a difference
in your lives. To us, this means thriving physically, financially,
socially and emotionally. Voya benefits are designed to help you do
just that. That's why we offer an array of plans, programs, tools
and resources with one goal in mind: To help you and your family be
well and stay well.What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan - with generous company matching
contributions (up to 6%)
- Voya Retirement Plan - employer paid cash balance retirement
plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off - including 20 days paid time off, nine paid
company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time - 40 hours per calendar yearLearn more
about Critical Skills At Voya, we have identified the following
critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and
offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and
problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and
execute on our common goals.
- Business Acumen: Appreciation and understanding of the
financial services industry in order to make sound business
decisions.
- Learning Agility: Openness to new ways of thinking and
acquiring new skills to retain a competitive advantage. Learn more
about Equal Employment Opportunity Voya Financial is an
equal-opportunity employer. Voya Financial provides equal
opportunity to qualified individuals regardless of race, color,
sex, national origin, citizenship status, religion, age,
disability, veteran status, creed, marital status, sexual
orientation, gender identity, genetic information, or any other
status protected by state or local law. Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As
part of this commitment, Voya will ensure that persons with
disabilities are provided reasonable accommodations. If reasonable
accommodation is needed to participate in the job application or
interview process, to perform essential job functions, and/or to
receive other benefits and privileges of employment, please
reference .
Keywords: Disability Solutions, New Britain , Application Support Lead, Other , Hartford, Connecticut
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