Associate IT Operations Analyst
Company: Webster Bank
Location: New Britain
Posted on: September 16, 2020
If you're looking for a meaningful career, you'll find it here
at Webster. Founded in 1935 by Harold Webster Smith, our focus has
always been to put people first--doing whatever we can to help
individuals, families and businesses achieve their financial goals.
And while we've grown into a leading commercial bank, we remain
passionate about serving our customers, supporting our communities,
and making a difference in people's lives. We can make a difference
in your life, too. By empowering you to build the meaningful career
you've been looking for. Responsibility, respect, trust, teamwork
and citizenship are the values on which Webster was founded.
Together we call them The Webster Way, and they are what set us
apart as a bank and an employer. Guided by these values, we put
people first - working hard to live up to our customers, and each
other, every day. The Associate IT Operations Analyst/Programmer is
responsible for supporting application environments, application
enhancements and addressing application and information technology
issues for Webster Bank, N.A. Responsibilities include: Supports
daily monitoring of applications, file transfers and job execution
to insure application and system availability is high; file
availability is consistent for the timing of the batch jobs
Supports various internally developed and vendor developed
Provides routine and emergency production support (some off hour
support required as need arises)performs analysis, assesses risks
and offers solutions for resolution
Supports monitoring and remediation of security scan
Troubleshoots application and client related issues by performing
analysis, risk assessment and implements resolution
Supports team technology projects and systems upgrades
Develops, generates and maintains technical support documentation
Applies, tests and implements application fixes provided by the
Vendor as appropriate
Follows SDLC and change management protocols as outlined
Supports a variety of clients; including IT management, Business
line, Support groups and Vendors
Generates system flow charts and design documents
Drives issue resolution by making critical decisions that may
impact multiple clients' processing.
Proactively investigates known and unknown error conditions and
follows prescribed error correction procedures when they apply.
Performs monitoring and operational management functions for
associated hardware and software within 24x7 processing
Maintains peak performance at full capacity for all systems.
Follows new/improved work procedures where appropriate, tests and
implements program and/or systems changes, responds to processing
problems and exercises sound judgment to make client impacting
Recognizes abnormal processing conditions and makes appropriate
Follows escalation procedures when appropriate to resolve errors in
a timely manner.
Makes use of available documentation to resolve errors and
identifies/implements documentation gaps
Monitors and responds accordingly to an array of system and
application generated messages.
Responds in a timely manner to questions and requests from incoming
calls and incident tickets.
Proactively maintains contact with clients and serves as client
advocate to internal organizations.
Analyzes problems/trends with client systems and applications and
takes steps to avoid recurrence.
Works on internal and external projects of various sizes,
Contributes to existing and develops new solution approaches to the
IT environment. Requirements Required: Excellent verbal and written
communication skills; proven communication and strong problem
solving skills, detail oriented, proficiency in automated tools and
Experienced in Microsoft Office applications, including Word,
Visio, Access, Excel
MS SharePoint 2013 experience
MS SQL database and query experience Preferred: Financial Industry
Crystal Reporting experience
Oracle database and query experience . MS Visio experience
Education: Associates Degree in Computer Science, MIS, or related
LI-LT1 Equal Opportunity Employer Minorities/Women/Protected
Keywords: Webster Bank, New Britain , Associate IT Operations Analyst, Professions , New Britain, Connecticut
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