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Associate IT Operations Analyst

Company: Webster Bank
Location: New Britain
Posted on: September 16, 2020

Job Description:

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935 by Harold Webster Smith, our focus has always been to put people first--doing whatever we can to help individuals, families and businesses achieve their financial goals. And while we've grown into a leading commercial bank, we remain passionate about serving our customers, supporting our communities, and making a difference in people's lives. We can make a difference in your life, too. By empowering you to build the meaningful career you've been looking for. Responsibility, respect, trust, teamwork and citizenship are the values on which Webster was founded. Together we call them The Webster Way, and they are what set us apart as a bank and an employer. Guided by these values, we put people first - working hard to live up to our customers, and each other, every day. The Associate IT Operations Analyst/Programmer is responsible for supporting application environments, application enhancements and addressing application and information technology issues for Webster Bank, N.A. Responsibilities include: Supports daily monitoring of applications, file transfers and job execution to insure application and system availability is high; file availability is consistent for the timing of the batch jobs supported.
Supports various internally developed and vendor developed systems
Provides routine and emergency production support (some off hour support required as need arises)performs analysis, assesses risks and offers solutions for resolution
Supports monitoring and remediation of security scan vulnerabilities
Troubleshoots application and client related issues by performing analysis, risk assessment and implements resolution
Supports team technology projects and systems upgrades
Develops, generates and maintains technical support documentation as needed
Applies, tests and implements application fixes provided by the Vendor as appropriate
Follows SDLC and change management protocols as outlined
Supports a variety of clients; including IT management, Business line, Support groups and Vendors
Generates system flow charts and design documents
Drives issue resolution by making critical decisions that may impact multiple clients' processing.
Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.
Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.
Maintains peak performance at full capacity for all systems.
Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.
Recognizes abnormal processing conditions and makes appropriate response decisions.
Follows escalation procedures when appropriate to resolve errors in a timely manner.
Makes use of available documentation to resolve errors and identifies/implements documentation gaps
Monitors and responds accordingly to an array of system and application generated messages.
Responds in a timely manner to questions and requests from incoming calls and incident tickets.
Proactively maintains contact with clients and serves as client advocate to internal organizations.
Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.
Works on internal and external projects of various sizes, complexity.
Contributes to existing and develops new solution approaches to the IT environment. Requirements Required: Excellent verbal and written communication skills; proven communication and strong problem solving skills, detail oriented, proficiency in automated tools and desktop software
Experienced in Microsoft Office applications, including Word, Visio, Access, Excel
MS SharePoint 2013 experience
MS SQL database and query experience Preferred: Financial Industry background
Crystal Reporting experience
Oracle database and query experience . MS Visio experience Education: Associates Degree in Computer Science, MIS, or related work experience
LI-LT1 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Webster Bank, New Britain , Associate IT Operations Analyst, Professions , New Britain, Connecticut

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