Lead IT Operations Analyst

Company: Stanley Black & Decker
Location: New Britain
Posted on: January 12, 2021

Job Description:

Job DescriptionAbout the Team Joining the Stanley Black & Decker team means joining one of the world---s largest, fastest growing, and most dynamic companies. Stanley Black & Decker is unique in that we---ve got a rich and storied history dating back to 1843 but that hasn---t stopped us from evolving into a vibrant, diverse, global growth company poised and ready for the future.Being a part of our team means living our core values ofcourage & innovationagility & performanceinclusivity & collaborationintegrity & accountabilityIt means thriving in an environment of constant innovation and positive change. It means delivering tools, services, and solutions that the world counts on when it really matters. It means maintaining the highest standards in everything you do, every day.Key Responsibilities:Accountable for day to day functioning of all IT apps/solutions along with deploying the release of new technologies. Responsible for designing, installing, configuring, maintaining and performing testing of PC/server operating systems, networks, and related utilities and hardware. Actively manages application support vendor. Activities include problem mgmt., performance and capacity management., service level coordination, incident management., escalation mgmt., release mgmt./execution, change mgmt., DR/ BCP. Recommends improvements that reduce support costs & optimize performance.Key Activities:Designs, builds, implements and administers tools and solutions for platform applicationsPerforms routine maintenance tasks for application systems such as patch management, hot fixes and software releasesDevelops and implements standard operating procedures and best practicesDiagnoses and resolves complex hardware, software and connectivity problemsCollaborates with project teams to understand technical requirementsDevelops, maintains, recommends and supports tools and back-end utilities to provide capacity planning managementEnsures proactive and preventive maintenance activities are implemented to improve the availability of services and maintain continuityProvides regular status reportsFunctional Skills---System performance managementScripting skills for automation of standard tasksProblem managementAbility to simplify & standardize complex concepts / processesExcellent oral & written communicationsAbility to tie together solutions across systemsTechnical Skills---Working knowledge of database systems and applicationsKnowledge of one or more programming languagesShould have experience of working/managing application portfolios comprising of CRM like Salesforce and Web/Customs applications based on technologies like .Net/Java, Microsoft technologies, JQuery, Bootstrap, AngularJS, SQL Server, Azure etcKnowledge of software lifecycles and practices and how to best apply them for short- and long-term sustainable systems and teamsBehavioral Skills---Good communication skillsEffective collaborationProblem solvingAbility to executeAnalytical thinkingStrong business acumen and customer service attitudeEducation/ExperienceUndergraduate degree and 8-10 years relevant experience, orGraduate degree and 6-8 years relevant experience.1-3 years of leadership experience a plus.Physical Requirement/Work Location (On Site Critical, Partial Virtual, Fully Remote)Partial Virtual/Fully RemoteRequisition Number73872BRBusinessUS - Global ITNo. of Positions1EEO StatementAll qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran---s status or any other protected characteristic.FunctionInformation Systems Featured Category on SBD CareersTechnology & DataCity: New BritainState/Country/Province: Connecticut

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