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Salesforce Administrator/Analyst

Company: Ampcus Incorporated
Location: New Britain
Posted on: November 24, 2022

Job Description:

Salesforce Administrator/Analyst


  • Manage and enhance our Salesforce Clouds by serving as a builder/administrator.
  • Assist in execution of projects to provide additional functionality and solutions for business stakeholders and colleagues
  • Collaborate with business stakeholders to identify enhancements and new capabilities to meet their business needs within the platform.
  • Assists end-users with error troubleshooting and support.
  • Create documentation of the Webster Salesforce platform architecture, configuration, processes and procedures.
  • Make recommendations regarding system standards and end user procedures.
  • Collaborate with colleagues on how to use advanced application functionality to allow for self-service.
  • Monitor and evaluate new Salesforce release features and functionality and provide recommendations for process improvement.
  • Ensure compliance with all regulations, policies, and procedures.
  • Perform routine administrative tasks and assists with production support tickets.


    • Bachelor's degree in related field plus 3-5 years of industry experience OR 5-10 years of industry experience in Salesforce, digital, CRM platforms, transformation, and Scaled Agile Framework operations
    • Certified Salesforce Administrator and experience working with Salesforce Sales/Service clouds with an understanding of the capabilities and constraints of the platform
    • Experience in financial services industry and Salesforce Marketing/Financial Services Clouds preferred
    • Proficiency in Salesforce Flows, Salesforce Data Loader and SOQL preferred
    • Proficiency in the MS office suite of products and Visio, and experience with JIRA, Confluence and Service Now preferred
    • Ability to juggle multiple tasks/projects at once and prioritize
    • Strong research, problem-solving skills, critical thinking, and process diagramming skills
    • Curious mind, self-starter who is staying on top of changing functionality/capabilities of Salesforce and other CRM platforms and trends

      For more information please contact Priya Jagtap at (703) 574-1407 or

      Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing - and Government sectors with local offices in Connecticut, Minnesota, Colorado, - Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. -

      Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. - - So at iTech Solutions, - our personnel are all career IT professionals with a wide range of IT experience. - We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects. - -

      Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. -Corp-to-Corp or subcontract personnel will not be considered for this position.

Keywords: Ampcus Incorporated, New Britain , Salesforce Administrator/Analyst, Professions , New Britain, Connecticut

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