Ford Service Advisor
Company: Brewster Ford Sales
Location: Brewster
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Description: About Us As an
employee of one of our dealerships here at Volz Auto Group, the
importance of your contribution cannot be overstated. Our goal is
to provide the finest-quality products and services to customers
and to do this more efficiently and economically than our
competitors. By satisfying our customers’ needs, they will continue
to do business with us and will recommend us to others. You are an
important part of this process for your work directly influences
our dealership’s reputation. We hope you will find your work both
challenging and rewarding. Benefits Medical Plan Dental Plan Vision
Plan 401(K) Plan w/ Matching Paid Vacation Employee Appreciation
Events (i.e. Holiday Parties, Sporting Events, Luncheons) Multitude
of Tenure Employees Responsibilities Oversee service orders and
flow of Drive Lane. Ensure that customers receive prompt,
courteous, and effective service. Take ownership of the customer's
experience by carrying out those additional assignments that allow
the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or
in person, to assure the customer does not get mishandled. Ensure
the daily inventory of technicians' time is consistently sold to
service customers. Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties,
services, and repairs. Maintain Customer Happiness scores at or
above company standards. Assist in diagnosing vehicle problems;
order parts and tools as necessary. Oversee administration of
warranty claims as well as training and supervising of service
department. Set schedules and assigns tasks to service department
employees. Reinforces company policies and adheres to company
standards. Encourages compliance with applicable laws and
regulations. Maintain good working relationship with factory(s) and
foster positive employee relations. Collaborate with upper
management to make service department hiring and discipline
decisions. IND25 Requirements: Qualifications MUST HAVE FORD
EXPERIENCE Organized and friendly personality Demonstrated ability
to manage others Time management skills Fantastic communication
skills with your customers Professional, well-groomed personal
appearance Consistent record of service and sales success Strong
record of positive customer satisfaction results Team oriented and
self-motivated Able to work with little supervision Clean driving
record and valid driver’s license sign on bonus
Keywords: Brewster Ford Sales, New Britain , Ford Service Advisor, Retail - All , Brewster, Connecticut
