Case Aide

Company: Mercyfirst
Location: Ozone Park
Posted on: February 21, 2026

Job Description:

Job Description Job Description TITLE: Case Aide LOCATION: Ozone ParK REPORTS TO: Director of the Program DEPARTMENT: Family Support Services SCHEDULE: Full -Time $1,000 Hiring Incentive AGENCY BACKGROUND: MercyFirst is a not-for-profit human and social service agency that has been serving children and families in need since founded by the Sisters of Mercy/Hermanas de las Misericordia in 1894. Today our agency continues to address the emotional and physical needs of children and families in Brooklyn, Queens and across Long Island through innovative treatments and life-changing interventions. We provide community-based prevention and family foster care services, group homes in the community for struggling children and families within the child welfare and juvenile justice systems, and short-term residential services for unaccompanied migrant children. Each year, MercyFirst serves more than 3,000 children, teenagers and families overcome enormous obstacles, re-imagine their futures, and develop their full potential. PROGRAM BACKGROUND: Family Support Programs provide family focused assistance utilizing a Solution Based Casework model which focuses on goals to stabilize and support families. Promoting skill acquisition and behavior change which aligns to the promotion of child well-being outcomes. SUMMARY OF POSITION: The Case Aide should embrace diversity and have an open mind when working with the families we serve. This employee will have to document all contacts in appropriate computer systems within established time limits. Respond to Client requests for information. Must respond to emergencies as needed or directed. Meet each child and assess needs individually to determine if child is meeting assessment requirements. Must be able to communicate well with Parents and everyone involved in the family’s life: medical, schools, lawyers and more. Conduct thorough safety hazard inspections of the home. Promote a team-spirit engaging in an important level of collaboration between the Case Aide, Caseworker and Family Team Coordinator. Be flexible with time and appointment arrangements. REQUIRED QUALIFICATIONS: High School Diploma and related work in social work field. Minimum six (6) months of office and/or casework experience. Must maintain a valid Driver’s License with a satisfactory driving record. Excellent organizational and communication skills including the ability to de-escalate conflicting communication. Type a minimum of thirty-five (35) words per minute (wpm). Proficiency in Microsoft Office software Ability to file and track case information through paper and data entry. RESPONSIBILITIES: Conduct home visits with birth parents, foster parents, and/or resource persons in accordance with mandates. Document all contacts in appropriate computer systems within established time limits. Monitor and document each home visit, family/sibling visits. Respond to emergencies as needed and/or directed. Answer and direct phone calls appropriately. Respond to Client requests for information. Maintain timely data entry into multiple computer systems. Maintain tracking systems of reports coming due and completed. Maintain and manage mail distribution/processing. Conduct general typing and filing. Be able to maintain and manage a vast amount of paperwork. Be able to communicate with lawyers, doctors, school personnel and anyone involved with the family. Maintain appropriate boundaries. Follow all MercyFirst’ s established policies and procedures. Understanding and willingness to commit to the Agency’s Mission, core values, Sanctuary commitments, and DEIB principles. BENEFITS/PERKS: A comprehensive health insurance package including medical, dental and vision plans for you and your family. 403B retirement benefits Employer-paid life insurance and long-term disability insurance Generous paid time off (vacation, personal, sick, twelve paid holidays) Free employee assistance program through National EAP Insurance discounts for our staff and their families Training to support professional and personal development. Employee wellness program Employee recognition activities Salary Range: $43,779-$47,779 Hiring Incentive-$1,000 after 500 worked hours MercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency. We strive for a workforce that is reflective of the communities we serve, and do not discriminate on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, care giver status, pregnancy, genetic information or predisposition or genetic characteristic, unemployment status, status as a victim or witness of domestic violence, sex offenses or stalking, consumer credit history, or any other status protected by federal, state, and/or city law. This includes, but is not limited to, employment actions against and treatment of employees and applicants for employment. Company Description We are a non-profit agency for children and family services. A career with MercyFirst, an innovative, community-based social service agency, can be meaningful in so many ways. Be part of an organization committed to making a positive difference in the lives of children and families struggling to make their way in the world. In addition to the rewarding work we accomplish as a team each day, MercyFirst also has generous compensation and benefits offerings, a great client and employee-focused internal culture, and career advancement opportunities. We are seeking qualified and motivated professionals who want to help MercyFirst build lasting foundations for children and youth with complex needs, and help them overcome and recover from trauma and prepare for a promising future. MercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency. We strive for a workforce that is reflective of the communities we serve, and do not discriminate on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, care giver status, pregnancy, genetic information or predisposition or genetic characteristic, unemployment status, status as a victim or witness of domestic violence, sex offenses or stalking, consumer credit history, or any other status protected by federal, state, and/or city law. This includes, but is not limited to, employment actions against and treatment of employees and applicants for employment. Company Description We are a non-profit agency for children and family services. A career with MercyFirst, an innovative, community-based social service agency, can be meaningful in so many ways. Be part of an organization committed to making a positive difference in the lives of children and families struggling to make their way in the world. In addition to the rewarding work we accomplish as a team each day, MercyFirst also has generous compensation and benefits offerings, a great client and employee-focused internal culture, and career advancement opportunities.\r\n\r\nWe are seeking qualified and motivated professionals who want to help MercyFirst build lasting foundations for children and youth with complex needs, and help them overcome and recover from trauma and prepare for a promising future.\r\n\r\nMercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency. We strive for a workforce that is reflective of the communities we serve, and do not discriminate on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, care giver status, pregnancy, genetic information or predisposition or genetic characteristic, unemployment status, status as a victim or witness of domestic violence, sex offenses or stalking, consumer credit history, or any other status protected by federal, state, and/or city law. This includes, but is not limited to, employment actions against and treatment of employees and applicants for employment.

Keywords: Mercyfirst, New Britain , Case Aide, Social Services , Ozone Park, Connecticut